Privacy Policy

This Privacy Policy explains how Urban Trails handles personal data in connection with its website and culinary and market tour services. It applies to inquiries, bookings, and related communications for experiences arranged in Yevlax and through curtainjadeproduct.surf.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to inquiries, arrange consultations, confirm availability, manage dietary and route preferences, process bookings and payments, communicate meeting details, deliver guided tasting experiences, maintain records, improve website performance, and meet legal or accounting obligations.

Processing is limited to service delivery, administration, and compliance needs.

Service Providers

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run the website and manage bookings. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.

Service providers receive only the information needed to perform their role.

Legal Disclosure

We may disclose personal data when required to comply with law, lawful process, tax or accounting obligations, or to protect our rights, users, or operations. We may also share information where necessary to prevent fraud, address security issues, or respond to a valid legal claim.

Disclosure to public authorities is limited to lawful requests and compliance duties.

Data We Collect

We may collect identification and contact details, booking and payment-related information, dietary preferences or restrictions you choose to provide, group size and date preferences, meeting-point and route preferences, communication records, and basic technical data such as device, browser, and usage information. We do not seek to collect sensitive information unless you voluntarily provide it for a booking or service request.

The categories of data collected depend on booking, inquiry, and site-use activity.

How We Collect Data

We receive data directly from you when you submit an inquiry, request a consultation, make a booking, or communicate with us by phone, email, or other contact methods. We also obtain limited technical data automatically when you use the website, and we may receive booking or payment status information from service providers involved in processing the transaction.

Information comes from direct submissions, booking communications, and website interactions.

Cookie Types

We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to operational, preference, and analytics functions.

Cookie Controls

You can manage cookies through your browser controls and, where available, through any site-level preference tools. Blocking some cookies may affect basic site functions, form handling, or the ability to remember your preferences.

Browser settings can usually be used to limit or remove cookies.

User Rights

Your Rights

Subject to legal limits, you may request access to the personal data we hold about you, ask for correction of inaccurate information, request deletion where appropriate, or object to certain processing. You may also ask us to review a request if you believe information has been handled incorrectly.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy and security, we may need reasonable information to verify your identity before acting on a request. We will assess the request and respond within the period required by applicable law or, if no specific period applies, within a reasonable time.

Requests are reviewed after we confirm identity and the scope of the request.

Data Retention

Retention

We retain personal data for as long as needed to manage inquiries, bookings, payments, service delivery, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it in accordance with our internal retention practices and applicable law.

We keep data only for the period needed for the relevant purpose or legal requirement.

Policy Updates

Policy Changes

When we update this policy, we will post the revised version on the website and adjust the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through the site or another reasonable channel.

We may revise this policy to reflect operational or legal changes.